Privacy policy

General

This privacy policy (“Privacy Policy”) covers the processing of your personal data when you use our Website and the services associated with it (collectively referred to as the “Website”). This processing is carried out by Leisure Pools nv as the controller, with its registered office at Nieuwlandlaan 57, 3200 Aarschot (“we,” “us”), registered with the KBO/KVK under number 0526.828.477, in accordance with the applicable legislation on the protection of personal data.

Our Website uses cookies and similar technologies. Cookies are small text files that are placed on the hard drive of a device and contain certain information, including sometimes personal data. For more information about our use of cookies, please read our cookie policy.

The Privacy Policy may be amended from time to time. Such amendments will be communicated via the Website. This Privacy Policy was last updated on 13/07/2022.

What data do we process and why?

When you use the Website, we process your personal data. This data may include:

In principle, we do not pass on any of the personal data you provide via the Website to social media providers, unless you consent to this.

In addition to the above purposes, we may also process your personal data:

• To provide to a financial institution or payment service provider, to enable your financial institution and the payment service provider to comply with their legal obligations.
• To transfer to the police or judicial authorities as evidence of possible crimes or if there are reasonable suspicions of an unlawful act or crime committed by you through your registration with or use of the Website or the Services.
• In the context of a possible merger with, acquisition of/by or division by a third party, even if that third party is located outside the EEA.

With whom we share data

We do not send your personal data in an identifiable form to third parties if this is not necessary for the functioning of the Website, except with your express consent.

We may use external processors to provide you with the Website. We ensure that third-party processors may only process your personal data on our written instructions. We guarantee that all external processors are selected with due care so that we can rely on the security and integrity of your personal data.

We may transfer anonymized data to other organizations that may use this data to improve products and services and to organize the marketing, presentation, and sale of customized products and services.

Where we process data

We and our external processors will only process your identifiable personal data within the EEA.

We may transfer your anonymized and/or aggregated data to organizations outside the EEA. If such a transfer takes place, we will ensure that there are appropriate safeguards in place to guarantee the security and integrity of your personal data, that all rights relating to personal data that you may enjoy under applicable mandatory law are guaranteed, and that the necessary legal protection mechanism is put in place.

How we process data

We make every effort to process only the personal data necessary to achieve the purposes stated in this Privacy Policy. We will process your personal data in a lawful, fair, and transparent manner and make every effort to keep it accurate and up to date.

Your personal data will only be processed for as long as necessary to achieve the purposes stated in this Privacy Policy or until you withdraw your consent to its processing. Please note that withdrawing your consent may mean that you are no longer able to use the Website in whole or in part. If you have registered with our Website, we will delete your personal data when you delete your profile, unless a legal or regulatory obligation or a court or administrative order prevents us from doing so.

We will take appropriate technical and organizational measures to keep your personal data secure against unauthorized access, theft, accidental loss, manipulation, or destruction. Access by our staff or staff of our external processors is only possible on a need-to-know basis and is subject to strict confidentiality obligations. However, you understand that the care for safety and security are only best efforts, which can never be guaranteed. In no event shall we be liable for any damages resulting from the incorrect or unlawful use of your personal data by a third party.

We may process your data in the interests of ourselves, our partners, or third parties if and when your registration on the Website or use of the Website or Services can be considered (a) a violation of the terms and conditions or the intellectual property rights or any other right of a third party, (b) a threat to the security or integrity of the Services, (c) a danger to the Website or systems of us or our subcontractors as a result of viruses, Trojan horses, spyware, malware, or any other form of malicious code, or (d) in any way illegal or unlawful, discriminatory, or offensive.

How long we retain your data

The retention periods vary depending on the service provided. We retain your data:

• for as long as necessary for the purposes for which it is collected and processed;
• for as long as they are necessary to comply with our legal, contractual, and legal obligations and to fulfill our commercial operational activities.

Your rights

You have the right to request access to all personal data we process about you. However, requests for access that are clearly submitted with the intention of causing inconvenience or damage to us will not be processed.

You have the right to request that any personal data about you that is incorrect or inaccurate be corrected free of charge.

You have the right to withdraw your previously given consent to the processing of your personal data. You can withdraw your consent at any time by sending an email to info@leisurepools.be, or by deleting your profile.

You have the right to request that personal data relating to you be deleted if you withdraw your consent to its processing. However, please note that any request for deletion will be assessed by us in light of any legal or regulatory obligations or administrative or judicial orders that may prevent us from deleting the personal data in question. Instead of deletion, you may also request that we restrict the processing of your personal data.

You have the right to object to the processing of personal data if you can demonstrate that there are serious and legitimate reasons related to special circumstances that justify such an objection.

When your personal data is processed on the basis of consent or on the basis of a contract and the processing is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and, if technically possible, you have the right to transfer this data directly to another service provider. The technical feasibility of this will be assessed solely by us.

If you wish to submit a request to exercise one or more of the above rights, please send an email to info@leisurepools.be. This request must clearly state which right you wish to exercise and why. We will inform you immediately of the receipt of such a request. If the request is found to be justified, we will comply with it as soon as reasonably possible and no later than thirty (30) days after receipt of the request. Additional proof of your identity may be requested if necessary.

If you have a complaint about the processing of your personal data, you can always contact us at info@leisurepools.be. If you remain dissatisfied with our response, you are free to lodge a complaint with the competent data protection authority, the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels. For more information, please visit https://www.gegevensbeschermingsautoriteit.be